Shipping & Returns
As a company that sells secondhand clothing and donates to charity with every sale, we have to strictly adhere to our shipping & returns policy in order to remain a viable business. We hope you can appreciate that although we are not legally required to offer returns on these preloved goods, we do so as a gesture of goodwill.
The cost of shipping is calculated at the checkout based on your delivery country. All items are stored by Ebloggers and shipped from our UK headquarters.
Please note, we cannot guarantee delivery times due to inclement weather, customs, and other factors outside of our control.
We currently use 100% recyclable mailing bags and reused cardboard boxes where possible. We are also looking for more eco-friendly packaging.
Overseas shipments are sometimes subject to delays due to the delivery country’s customs. You are responsible for paying any customs fees, duty and tariffs.
For UK customers, orders not received within 10 business days since the order was placed, and for International customers orders not received within 20 business days, please contact us.
If you would like to return your item(s)*, you must place a returns request within 48 hours of receiving your order.
*Please note that all clearance (items in our outlet section/marked with pink CLEARANCE banner) cosmetics, hats, jewellery/watches, underwear and swimwear items are STRICTLY non-refundable.
SOLD AS SEEN - Items still meet Ebloggers exceptional standards but have slight defects as detailed in the description/photos. These items are non-returnable.
This does not affect your statutory rights. If for any reason we have pre-agreed to take on the cost of returns postage, this must not exceed the amount you paid for postage on the original order.
As we act as an agent for private sellers, we are under no obligation to offer returns on any items and so we do this as a gesture of goodwill for our customers.
In the event of a return postage, customs and duty costs must be covered by the customer. We advise items for return to be sent by Insured, Tracked and Signed postage. Ebloggers cannot be held responsible for returned items being lost or damaged in the post.
Ebloggers will refund you in the same manner that the initial payment was made.
If we do not ship to your country, please get in touch and we will see what we can do.
We ship to the following countries: