FAQ


How much is shipping?

Please see our Shipping & Returns Policy to find out about shipping to your location.

Can I return an item?

You can return an item, if received back within 14 days of tracked delivery. Please see our Shipping & Returns Policy to find out more. All hats, earrings, underwear and swimwear are non-returnable for hygiene reasons.

Can I contact you about an item?

Yes you can, please visit our Contact page and link to the specific item you have a question about. Our offices are open between Mon-Thursday 10.30am-3.30pm, please be patient we will email you back as soon as we can.

My item is damaged or not as described, what can I do?

All items are listed to a high degree of accuracy, including any damage or blemishes on the item. If your item is not as described, please contact us to arrange the item's return and a subsequent refund. Our offices are open between Mon-Thursday 10.30am-3.30pm, please be patient we will email you back as soon as we can.

Can I specify which charity I want my money to go to?

At this time, all charitable donations are given to our chosen charity, with the exception of a few bloggers who are ambassadors of other worthy organisations. See our charity page for more information.

 

Didn't find your answer? Please contact us.