Customer FAQs

How much is shipping?

Please see our Shipping & Returns Policy to find out about shipping to your location.

Can I return an item?

You can return an item, if received back within 14 days of tracked delivery. Please see our Shipping & Returns Policy to find out more.

All items from the Make-up & Beauty and Clearance Section along with hats, jewellery & earrings, underwear and swimwear are non-returnable for hygiene reasons.

Can I contact you about an item?

Yes you can, please visit our contact page and link to the specific item you have a question about. Our offices are open between Mon-Thursday 10.30am-3.30pm, please be patient we will email you back as soon as we can.

My item is damaged or not as described, what can I do?

All items are listed to a high degree of accuracy, including any damage or blemishes on the item. If your item is not as described, please contact us to arrange the item's return and a subsequent refund. Our offices are open between Mon-Thursday 10.30am-3.30pm, please be patient we will email you back as soon as we can.

Can I specify which charity I want my money to go to?

At this time, all charitable donations are given to our chosen charity, with the exception of a few bloggers who are ambassadors of other worthy organisations. See our charity page for more information.

Discount codes

Periodically Ebloggers may issue individual customer discount codes, however they may not be used against Luxury items, your order will be refunded. 

Didn't find your answer? Please contact us.

 

 

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