Terms of Service

Reliked(“we”, "our, or “us”) provides Celebrities and Influencers (the “seller”) a complete VIP service to collect, and sell on their behalf the items they provide to Reliked.

By applying to join Reliked and using the Service, you agree to and accept these Terms of Service in their entirety. If you do not agree to these Terms of Service, you may not use the Service.

 

1. TERMS

These terms and conditions (the Terms) tell you the rules for using the Reliked VIP service (Service) to send your unwanted clothes/accessories/beauty items for Reliked to sell on an agency basis on the reliked.com store and other third party marketplaces.

The Store allows shoppers the opportunity to buy your items which pass our quality control checks.

Reliked will act as an agent to sell handbags, accessories, shoes, clothing, unused cosmetics, homewares and gifts. You give Reliked permission to use your social media photos to promote these items and for other marketing purposes.

We provide a VIP personal service, collecting the clothes from you, managing the entire sales process and freeing up your time to do what you're best at.

Fast Fashion / High Street Items (Original RRP Under £200)

As Reliked is one of the only VIP concierge services that accepts fast fashion/high street items, we rely on a prompt turnover of the stock of this type of item.

We are able to adjust the listing price and may discount your item to help it sell. Items which do not sell within a 12wk period may be reduced and/or donated to a Partner/Charity/Womens Refuge/Barnado’s or be responsibly recycled.

Luxury/ Designer Items (Original RRP £200+)

Luxury and Designer items will be kept on the site until they sell. We are able to adjust the listing price and may discount your item to help it sell. After a period of 12 weeks High End/Designer items may be reduced periodically to reflect seasons etc but can be returned to the seller should they so wish.

It will remain the Sellers responsibility to request the item back via Email and a return fee of £8 per item for overheads will be charged.

After a period of 12months unsold items that have not been requested to be returned will be donated to Partner/Charity/Womens Refuge/Barnado’s or be responsibly recycled.

 

2. THE QUALITY OF THE ITEMS

All collected items must be provided to Reliked in excellent condition, be of the highest quality and be “ready to sell.” 

We accept new condition High Street/Fast Fashion items.

Designer brands - items must be clean folded and in pristine sellable condition just fill up the bags you receive according to our instructions, arrange a collection and let us do the rest.

Please make sure that your Clothes meet our approved brand guidelines, are either new or freshly laundered, are in excellent condition, and are authentic. (See Clause 4)

Any items unfit for sale due to any and all flaws, damage, and/or alterations to the item, will not be accepted and will be donated to a Partner/Charity/Womens Refuge/Barnado’s or be responsibly recycled.

 

3. OWNERSHIP

You, the owner of the item guarantee that you are the true and lawful owner of any and all items consigned to Reliked. You agree to indemnify and hold harmless Reliked for any damages arising from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including legal fees and costs, to the extent caused by or arising out of or relating to any unlawful ownership. You, the owner understands that Reliked sells the item as an agent and that any excess of the ultimate selling price over the amount recorded on your sales statement is retained by Reliked as commission; you further understand that the title does not at any stage pass to Reliked and remains with you, the owner through out.

 

4. AUTHENTICITY

Reliked accepts only authentic designer items. You, as the owner, guarantee the authenticity of all items consigned with Reliked.

We take authenticity very seriously. If an item is identified as a high risk brand, we may request for you to confirm the authenticity of the item, and if possible allow you to add details of proof of purchase.  

Any item delivered to  Reliked and deemed to be counterfeit by Reliked or any qualified third party, will be returned to you or destroyed. If you receive payment for an item that is later deemed to be counterfeit you agree to repay the full amount received plus any other loss associated with its sale and return.

 

5. PRICING

Reliked reserves the right to determine the final selling price of any and all items, which will be determined by taking the original RRP/ Current Selling/Last Selling price, brand, style, condition and market demand for the item into account.  Reliked will attempt to achieve the highest possible sale price. In cases where you do wish to specify a desired final sale price, the seller can indicate his or her asking price via email. Unless otherwise specifically stated by you, all merchandise, excluding designer/luxury items, is subject to regularly scheduled markdown periods. The final sale price at the time of purchase is the price applicable to  Reliked' price-based commission rates. VAT is payable only on the Commission charged by Reliked.

 

6. COLLECTIONS AND ITEMS

Reliked will collect your items upon arrangement via WhatsApp message to our Driver - Guy. He will give you a 2 hour time slot and keep you updated should there be any delays. The seller incurs a £25.00 charge for each collection, which will be deducted from the Seller’s monthly payment. This is to cover the cost of Fuel/Congestion charges and tolls. Please ensure that you have packaged your items well so that they are protected and secure whilst in transit.

Reliked may also provide you with large pre-paid postage mailing bags on request (each bag will accept 10/15 normal clothing items). These will come with instructions of your nearest 3 DPD drop off points for your convenience. The postage for each bag is £5.95 which will be deducted from your sales invoice.

Reliked cannot accept liability for any loss or damage to items as a result of poor packaging.

By choosing to sell your items with Reliked you do so at your own risk of loss, damage or theft, in transport or at an alternative storage/pop-up location.

 

7. PROCEEDS/PAYMENTS

Clothing/Shoes/Accessories

Item Price*	What you get
£0.01-£19.99	Item Price* - £10
£20-£499.99	50%
>£500	75%

Lower commission can be negotiated on an item by item basis for very high value items (Hermes bags, fine jewellery and watches etc). A minimum of £10.00 commission is charged per item.

 

Beauty Items

Item Price*	What you get
£0.01-£9.99	Item Price* - £5
£9.99-£499.99	50%
>£500	75%

 *A minimum of £5.00 commission is charged per item. 

*The item price is the price the customer paid at checkout minus a £2 delivery surcharge per item.

 

The final sale price at the time of purchase is the price applicable to Reliked' price-based commission rates. VAT is chargeable only on the Commission charged by Reliked and is included, this may be claimed back if you are VAT registered.

Our premium service of verifying your items, steaming them, listing them and sending them to the buyer is fully included. 

Costs for cleaning or repair of any of your items will be charged to your account and visible in your balance. Any items we receive that are not in pristine condition may require extra cleaning/repair services which will be charged on your invoice if subsequently deemed worth sellable.

Payments are made by bank transfer monthly, within the calendar month following the sale of the items subject to any outstanding returns requests.

We reserve the right to change these fees in the future. Any change in fees will apply to all future sales, regardless of when that item was processed.

  

8. TERMINATION

The seller has the right to revoke authorisations granted to Reliked in these Terms of Service at any time in writing without stating reasons. An email to office@reliked.com constitutes the written form. The cancellation becomes effective upon receipt by Reliked.

In the event that the seller revokes the authorisation given to Reliked to sell their items, Reliked remains the right to continue sell any items that are listed on Reliked that remain unsold for a 13 week period, otherwise you may collect listed items, subject to a £8 surcharge per item that will be paid by you to cover our costs of photography/ upload /picking to the website.

Items not yet listed can be collected by the seller imminently upon agreement of a suitable date with Reliked, to be arranged via email.

 

8. DATA PRIVACY

We comply with the legal requirements when collecting, storing and processing the user’s personal data. Details can be found in our privacy policy.

This Service is operated by Reliked Services Limited, incorporated and registered in England and Wales under company number 11043792 and with registered office at 20 St Johns Road, Penn, Buckinghamshire, HP10 8HW.